Terms and conditions
These terms and conditions (the “Terms and Conditions”) are the terms and conditions upon which MADAGASIKARA VIATGES (“Artiflora Madagascar, we or us”) make the Artiflora Madagascar website at the domain names www.artiflora-madagascar.com, as well as any of our consumer apps (e.g. voice ordering skills), mobile websites, and other related subdomain websites and services (collectively, the “Websites”)available to you and any of our services which are accessible on or via the Artiflora Madagascar Website (the “Artiflora Madagascar Service”).
These Terms and Conditions govern your use of the Website and the Artiflora Madagascar Service.
Products
1.1 All products as depicted on this Website (as may be varied from time to time) are available in Madagascar . Certain product ranges are available in selected delivery areas only.
1.2 Certain flower and plant products may be delivered in bud to ensure longer life.
1.3 Some flower and plant products may be harmful or poisonous (lilies in particular can be extremely toxic to cats). If you require further information before submitting an order please visit our Allergy & Product Information page, or contact the Artiflora Madagascar Customer Contact Centre using the contact details set out in section 7.
1.4 All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and/or quality without notice. Where possible Artiflora Madagascar, or an Artiflora Madagascar florist may contact the customer to agree a suitable substitution.
1.5 In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 7 days after the intended delivery/collection date.
1.6 We are unable to offer champagne or other Finishing Touches/Added Extras with products ordered from selected ranges and locations; this will be made clear when placing your order.
1.7 Products are delivered next day unless another delivery date or delivery service is selected. See section 5 for delivery services.
1.8 Selected products are not available for same day delivery or other special delivery services. Further information regarding product availability and delivery options will be presented when placing your order.
1.9 We guarantee the freshness of your flowers for 3 days from the date of delivery/collection.
1.10 Food items may contain allergens. Please see specific product pages for allergen information. We reserve the right to substitute any items with replacements of equal or higher quality and value, In the event that a substitution is made, the nutritional and allergen summaries on our website may not reflect the true contents of the hamper.
Alcoholic Gifts
Prices
3.1 Prices listed within the Artiflora Madagascar Service are valid for a maximum of 14 days from the date of submitting your order.
3.2 Prices include VAT for deliveries.
3.3 Except where stated product prices exclude delivery charges.
3.4 Product prices for items requiring delivery outside of Antananarivo exclude delivery charges.
3.5 Please note that from time to time, product and delivery prices on Artiflora-Madagascar.com (or a subdomain of) may vary to those offered in an Artiflora Madagascar Florist or via the telephone ordering line.
3.6 Product prices are subject to change without notice.
Orders/Payments
4.1 You will be given clear instructions to navigate the order process and will be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details.
4.2 We accept payment by all major credit and/or debit cards, other than Diners, department store cards and any other credit and/or debit cards as we may specify from time to time.
4.3 By clicking on the ‘Pay Now’ button at the end of the order process, you are consenting to be bound by our Terms and Conditions contained in these terms and conditions and appearing anywhere on the website.
4.4 Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide. We will not consider ourselves bound by a contract with you until we have issued this email confirmation.
4.5 We cannot accept orders from customers under the age of eighteen (18) years.
Delivery
5.1 General Notes
5.1.1 Selected products are not available for delivery to certain areas. We will advise you of these restrictions before you place your order.
5.1.2 We will advise you of the first available delivery date for your chosen item when you place your order.
5.1.3 To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or email address so that in the event of any delivery problems being encountered Artiflora Madagascar, or an Artiflora Madagascar florist, may contact you and confirm delivery details to enable delivery to be made.
5.1.4 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date or during the delivery period, you acknowledge that actual delivery will be via a local florist or for certain orders via a third party courier service. In very occasional circumstances delivery on the requested terms will not be possible, in such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or reimburse your payment in full in accordance with clause 1.5.
5.1.5 In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, funeral directors, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
5.1.6 Please be advised that some products are unsuitable for delivery to funeral directors, hospitals, airports or ships; please contact the Artiflora Madagascar Customer Contact Centre for further information using the contact details set out in Section 7.
5.1.7 Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items(s).
5.1.8 Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery. If the recipient fails to make contact in good time we reserve the right to charge for re-delivery to that or an alternative address.
5.1.9 In respect of orders for items from the ‘Funeral’ product ranges only, for delivery to funerals or funeral parlours, it is possible to select a preferred delivery time within the order process. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least two working days prior to the preferred delivery time.
5.1.10 Before placing your order, please review delivery cut-off times and prices.
5.1.11 Please note that if you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day.
5.1.12 Please note deliveries to remote areas which are made by public transport (e.g. boat, plane) may not always be possible on your chosen delivery date due to circumstances beyond our control (e.g. bad weather, alterations to travel schedules etc). In the event that delivery on your chosen date and/or delivery time is not possible we will contact you as quickly as possible to make alternative delivery arrangements, or if you prefer cancel your order.
5.1.13 We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.
5.2 Florist Delivery Information
5.2.1 Via our network of florists we are able to offer the delivery services detailed below. Florist delivery services are generally available within Antananarivo, Antsirabe, Toamasina, however, please note the following:
Some delivery services are subject to availability.
Some delivery services may be withdrawn without notice during busy periods.
Some delivery cut off times may vary without notice during busy periods.
At certain times of the year delivery prices may vary.
Deliveries are not generally available on bank holidays.
If you request delivery to remote areas which are not normally delivered to by Artiflora Madagascar you will be advised of any additional charges as soon as possible upon receipt of your order.
There are some locations where we do not have a florist available to deliver floral products. In this event your floral product will still be arranged by an Artiflora Madagascar florist but delivery will be via a specially selected courier.
Please note the following:
Deliveries are not available on bank holidays.
Orders received on a bank holiday will be processed the next work day. Delivery is also not available for specific times. Courier deliveries via our florists are not available to cities other than Antananarivo, Antsirabe, Toamasina.
Please see Delivery Information section for further details relating to courier deliveries.
5.2.2 Florist Delivery is next day (excluding Sundays). Deliveries will be made anytime between 8am and 6pm and orders can be placed up to 12 midnight. If ordering via Voice Ordering apps, order must be placed by 3pm.
5.2.3 Florist Delivery Today is available (excludes Sundays). Should you require this delivery service, your order must be placed by 3pm, unless ordering via Voice Ordering apps, in which case orders must be placed by 12 midday. Deliveries will be made anytime between 8am and 6pm.
5.2.4 Nominated Day Delivery is available (excluding Sundays). Delivery will be made anytime between 8am and 6pm.
5.3 Courier Delivery
5.3.1 Non floral products are delivered next day via courier and incur no additional cost. Deliveries will be made between 7am and 7pm.
Orders placed by 2pm Monday to Thursday will be despatched the same day for next day delivery.
Orders for delivery on a Monday must be placed by 2pm Friday.
Orders for delivery on a Saturday must be placed by 2pm Friday.
6.1 If for any reason you wish to change or cancel your order you can do so. Please give 48 hours’ notice before the requested delivery date.
6.2 We regret that you may not cancel an order for: (i) perishable goods once your order has been dispatched; or (ii) customised goods if, at the time you seek to cancel, the customisation process has begun.
6.3 In respect of non-perishable, non-customised goods you may cancel your order from the point at which you place your order until 14 calendar days after you have received your goods. If you exercise your right to cancel, you will be responsible for costs of returning the goods which must be returned within 14 calendar days of cancelling. You are not entitled to reimbursement of costs for enhanced delivery. Artiflora Madagascar has the right to deduct an amount for diminished value of goods.
Artiflora Madagascar Customer Contact Centre
7.1 In the event you are not satisfied with the Artiflora Madagascar Service, please contact us and we’ll do all we can to put the situation right, or, if you prefer, give you your money back.
7.2 Because of the perishable nature of most products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
7.3 Any complaints should be addressed in the first instance to:
By email: customer.support@Artiflora-Madagascar.com
By telephone: +261340262247
