Refund Policy

At Artiflora Madagascar, we strive to ensure the utmost satisfaction of our customers with every order. However, we understand that there may be instances where a refund is necessary. Please review our refund policy outlined below:

  1. Cancellation Policy:
    • Orders can be canceled up to 24 hours prior to the scheduled delivery date. Cancellations made after this time frame may not be eligible for a full refund.
  2. Refunds for Cancelled Orders:
    • If an order is canceled within the allowable timeframe, customers may be eligible for a full refund. Refunds will be issued to the original payment method used for the order.
  3. Refunds for Failed Deliveries:
    • In the event that a delivery attempt fails due to reasons beyond our control (such as incorrect address provided by the customer, recipient unavailable, etc.), customers may be eligible for a refund minus any delivery charges incurred.
  4. Refunds for Quality Concerns:
    • If you are dissatisfied with the quality of the products delivered, please contact us immediately with photographic evidence of the issue. We will assess the situation and may offer a refund or replacement depending on the circumstances.
  5. Refunds for Damaged or Missing Items:
    • If items are damaged during transit or if any items are missing from the order, please notify us within 24 hours of delivery. We may request photographic evidence to process a refund or replacement.
  6. Refunds for Incorrect Orders:
    • If an order is fulfilled incorrectly (e.g., wrong item delivered), please contact us immediately. We will work to rectify the situation and may offer a refund or replacement based on the specifics of the issue.
  7. Refund Processing Time:
    • Refunds will typically be processed within 5-7 business days from the date of approval. Please note that the timeframe for the refund to reflect in your account may vary depending on your financial institution.
  8. Contact Us:
    • If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please don’t hesitate to contact our customer service team at [insert contact details].

Artiflora Madagascar reserves the right to update or modify this refund policy at any time without prior notice. By placing an order with us, you agree to adhere to the terms and conditions outlined in this policy.